Main job to Monitor the activities of the Customer Service Representative.
The Sales Coordinator must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost, and time restraints.
You must also be able to work closely with the Sales team to assess the progress of the department and develop a Sales strategy accordingly.
The Sales Coordinator may also be required to produce reports on progress within the department and outline any developed strategies to improve.
A Sales Coordinator may be responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.
Reporting and coordinating with Managers pertaining to CSR Activities.
Ensuring the Quality of Sales.
Must be educated to degree level and may also be required to hold any qualifications relating to Sales or Marketing.
Fluent in English to a very high standard and possess strong communication skills, as liaison with clients and colleagues is a large focus within the job.
Due to the volume of communication that will be required with the client, the Sales Coordinator must possess excellent customer service skills.
Proficient in Microsoft Office and any other software related to the Sales or Call Centre Industries.