Wingo Starr Group Cronology
Energy & Utilities
Cost Effective Customer Life-Cycle Management
Ease of access & timely & accurate dissemination of information
Reduction in customer complaint as customer were better inform with region specific details
Improved effectiveness & timeline of outage- recording
Increment of workforce productivity and Retention
Consistency & clarify in content & delivery of recorded messages
Our Client is well-known brand name in Malaysia utilities Industry. They build, own & maintain a combination fiber & electricity assets.
Innovating infrastructure solutions is one of our clients special services who also support the vital daily to millions of Malaysians.
Our primary obstacle was the energy commission is unsatisfied with our clients response over complaints from consumer who say have been slapped with higher that normal bills and technical errors.Violation of such directives attract fines of up RM 10 ,000 for each cases based on the percentages. Government audits included technical , billing, back office transactions and time frames. So,we were to become an outsourcing partner for our clients and help them meet and exceed the regulatory KPIs. Improving customer experience was one of the main motives too.
We referred to the best practices & solutions we had offered other clients with similar issues. With proven results from past experience, we offered the following solutions: